Dear Dog Fancy,
I felt it necessary to write and rebut the “Tip” on Page 17
of the July 2012 issue. Debbie Swanson
suggested snapping a digital picture of the lot number and date code off the
bag of dry food before throwing it the container you store your food into. I’ve been in the retail pet supply business
for almost twenty years and if there is one lesson I’ve learned it’s to NOT
store your pet’s food in any type of food storage container.
Especially hazardous are any type of plastic container. Allow me to explain my reasoning:
First off regardless of the brand of dry food you feed, the
bag it comes in has been designed to hold the food safely for a year or
more. You are paying for that safety
when you purchase the food. When the
food is used up out goes the bag.
With plastic the fats tend to adhere. Fats go rancid very quickly. It’s not long before fresh kibble picks up
the rancid odors and not much longer before rancid fat actually adheres to the
otherwise fresh food.
Using Ms. Swanson’s own reasoning, “….lot number and expiration date in case of a recall.” May be
helpful if you have a problem but leaves you without the ability, in most
cases, to return the food to your retailer.
If a customer brings me a food to return in something, other than the
bag it was purchased in, I am unable to refund or exchange it or even return it
to our distributor for credit. I am
faced with the decision to absorb the loss or make it the customer’s
problem. Both are bad choices. Also, it leaves the manufacturer unable to
properly test the food since they have no idea if it’s from one lot or several
without the original packaging. Also,
since so many dog kibbles look alike it may be impossible for anyone to
determine what product is being returned.
Another issue is freshness, as the food is used up the
volume of air increases in the container as opposed to simply rolling up the
bag.
Here is a common, almost daily scenario. A customer comes into the store saying their pet
is tiring or bored of their food(s).
They have tried switching brands and formulas. They will say the pet is fine for the first
couple of servings then the pet is no longer interested, yet still seems hungry
or will only eat it if forced to.
Assuming there is no health issues this is almost always a storage
issue.
Another scenario, the customer comes in and has been to the
vet several times with their pet complaining of diarrhea and or vomiting. The vet has run all the usual tests, with
negative results. The vet has made all
the usual food suggestions such as cooking for the pet some plain chicken and
rice or canned food to help up the hydration, which works because the container
has been eliminated. They pet owner now
goes back to their normal food and the problems start up again.
It is not uncommon for customers to argue that they’ve been
doing it this way for years and never had a problem before. Or how come the vet didn’t mention this as a
possible issue. I offer up this suggestion, try our way. Purchase the food that has historically
worked the best for your pet. Leave it in the bag, do not use the container at
all and see what happens. It costs you
nothing the experiment is free, if I’m wrong you can go back to doing what
you’ve always done. Rarely has anyone
come back to tell us we were wrong, and it is very common to hear we were
right.
There is zero advantage to food storage container,
especially plastic, none. I realize some
need the protection of the container from the pet or other critters having
access to the food. In these situations
we suggest getting a container that will hold the bag with the food in it. You can roll up the bag tight and get it
sealed in the container. Our store’s philosophy
is, “the food should never come in contact with anything other than the bag it
came in until time to serve it.”
Alan Gardner
Owner
petStop
Bellingham, WA
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